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ks3366964 - Festplatte defekt


hemmerseb
02.12.13, 09:19
Hallo tim7c1,

für die Verzögerungen möchten wir uns entschuldigen.

Soeben wurde ein Störungsticket erstellt. Bitte gemäß der verschickten E-Mail noch einmal im Störungsticket antworten bzw. bestätigen, dass ein Backup der Daten vorhanden ist und ein Eingriff erfolgen kann. Ohne weitere Rückmeldung im Ticket kann leider kein Eingriff durchgeführt werden.

Sebastian

tim7c1
01.12.13, 21:08
Die Störungsmeldung liegt jetzt 1 Tag zurück, ohne das bei mir irgendeine Reaktion angekommen ist. Zumindest über eine Empfangsbestätigung würde ich mich freuen.

Liest das hier jemand, oder muss ich mich noch woanders bemerkbar machen? Über den Manager liess sich für den Server kein Störungs-Ticket eröffnen.

In meiner Not habe ich schon aus dem Rescue System einen provisorischen Mailserver gebaut...

tim7c1
30.11.13, 20:42
Hallo,

im o.g. Server ist die Festplatte ausgefallen. SMART sagt dazu:
Code:
# smartctl -a /dev/sda
smartctl 5.41 2011-06-09 r3365 [i686-linux-3.10.9-xxxx-std-ipv6-32-rescue] (local build)
Copyright (C) 2002-11 by Bruce Allen, http://smartmontools.sourceforge.net

=== START OF INFORMATION SECTION ===
Device Model:     TOSHIBA DT01ACA050
Serial Number:    73KR839ES
LU WWN Device Id: 5 000039 ff0ca1e98
Firmware Version: MS1OA750
User Capacity:    500,107,862,016 bytes [500 GB]
Sector Sizes:     512 bytes logical, 4096 bytes physical
Device is:        Not in smartctl database [for details use: -P showall]
ATA Version is:   8
ATA Standard is:  ATA-8-ACS revision 4
Local Time is:    Sun Dec  1 20:56:23 2013 CET
SMART support is: Available - device has SMART capability.
SMART support is: Enabled

=== START OF READ SMART DATA SECTION ===
SMART overall-health self-assessment test result: FAILED!
Drive failure expected in less than 24 hours. SAVE ALL DATA.
See vendor-specific Attribute list for failed Attributes.

General SMART Values:
Offline data collection status:  (0x82) Offline data collection activity
                                        was completed without error.
                                        Auto Offline Data Collection: Enabled.
Self-test execution status:      (   0) The previous self-test routine completed
                                        without error or no self-test has ever 
                                        been run.
Total time to complete Offline 
data collection:                ( 3474) seconds.
Offline data collection
capabilities:                    (0x5b) SMART execute Offline immediate.
                                        Auto Offline data collection on/off support.
                                        Suspend Offline collection upon new
                                        command.
                                        Offline surface scan supported.
                                        Self-test supported.
                                        No Conveyance Self-test supported.
                                        Selective Self-test supported.
SMART capabilities:            (0x0003) Saves SMART data before entering
                                        power-saving mode.
                                        Supports SMART auto save timer.
Error logging capability:        (0x01) Error logging supported.
                                        General Purpose Logging supported.
Short self-test routine 
recommended polling time:        (   1) minutes.
Extended self-test routine
recommended polling time:        (  58) minutes.
SCT capabilities:              (0x003d) SCT Status supported.
                                        SCT Error Recovery Control supported.
                                        SCT Feature Control supported.
                                        SCT Data Table supported.

SMART Attributes Data Structure revision number: 16
Vendor Specific SMART Attributes with Thresholds:
ID# ATTRIBUTE_NAME          FLAG     VALUE WORST THRESH TYPE      UPDATED  WHEN_FAILED RAW_VALUE
  1 Raw_Read_Error_Rate     0x000b   066   066   016    Pre-fail  Always       -       260967014
  2 Throughput_Performance  0x0005   134   134   054    Pre-fail  Offline      -       100
  3 Spin_Up_Time            0x0007   129   129   024    Pre-fail  Always       -       186 (Average 169)
  4 Start_Stop_Count        0x0012   100   100   000    Old_age   Always       -       10
  5 Reallocated_Sector_Ct   0x0033   001   001   005    Pre-fail  Always   FAILING_NOW 1066
  7 Seek_Error_Rate         0x000b   100   100   067    Pre-fail  Always       -       0
  8 Seek_Time_Performance   0x0005   110   110   020    Pre-fail  Offline      -       36
  9 Power_On_Hours          0x0012   100   100   000    Old_age   Always       -       1861
 10 Spin_Retry_Count        0x0013   100   100   060    Pre-fail  Always       -       0
 12 Power_Cycle_Count       0x0032   100   100   000    Old_age   Always       -       10
192 Power-Off_Retract_Count 0x0032   100   100   000    Old_age   Always       -       77
193 Load_Cycle_Count        0x0012   100   100   000    Old_age   Always       -       77
194 Temperature_Celsius     0x0002   181   181   000    Old_age   Always       -       33 (Min/Max 19/38)
196 Reallocated_Event_Count 0x0032   001   001   000    Old_age   Always       -       3049
197 Current_Pending_Sector  0x0022   004   004   000    Old_age   Always       -       1928
198 Offline_Uncorrectable   0x0008   004   004   000    Old_age   Offline      -       1924
199 UDMA_CRC_Error_Count    0x000a   200   200   000    Old_age   Always       -       0

SMART Error Log Version: 1
ATA Error Count: 1206 (device log contains only the most recent five errors)
        CR = Command Register [HEX]
        FR = Features Register [HEX]
        SC = Sector Count Register [HEX]
        SN = Sector Number Register [HEX]
        CL = Cylinder Low Register [HEX]
        CH = Cylinder High Register [HEX]
        DH = Device/Head Register [HEX]
        DC = Device Command Register [HEX]
        ER = Error register [HEX]
        ST = Status register [HEX]
Powered_Up_Time is measured from power on, and printed as
DDd+hh:mm:SS.sss where DD=days, hh=hours, mm=minutes,
SS=sec, and sss=millisec. It "wraps" after 49.710 days.

Error 1206 occurred at disk power-on lifetime: 1860 hours (77 days + 12 hours)
  When the command that caused the error occurred, the device was active or idle.

  After command completion occurred, registers were:
  ER ST SC SN CL CH DH
  -- -- -- -- -- -- --
  40 51 e0 f8 0f 3c 04  Error: UNC 224 sectors at LBA = 0x043c0ff8 = 71045112

  Commands leading to the command that caused the error were:
  CR FR SC SN CL CH DH DC   Powered_Up_Time  Command/Feature_Name
  -- -- -- -- -- -- -- --  ----------------  --------------------
  25 00 e0 f8 0f 3c e0 00   1d+00:46:51.786  READ DMA EXT
  35 00 08 f0 0f 3c e0 00   1d+00:46:51.786  WRITE DMA EXT
  b0 d5 01 09 4f c2 00 00   1d+00:46:51.543  SMART READ LOG
  ef 10 02 00 00 00 a0 00   1d+00:46:51.543  SET FEATURES [Reserved for Serial ATA]
  27 00 00 00 00 00 e0 00   1d+00:46:51.543  READ NATIVE MAX ADDRESS EXT

Error 1205 occurred at disk power-on lifetime: 1860 hours (77 days + 12 hours)
  When the command that caused the error occurred, the device was active or idle.

  After command completion occurred, registers were:
  ER ST SC SN CL CH DH
  -- -- -- -- -- -- --
  40 51 e0 f8 0f 3c 04  Error: UNC 224 sectors at LBA = 0x043c0ff8 = 71045112

  Commands leading to the command that caused the error were:
  CR FR SC SN CL CH DH DC   Powered_Up_Time  Command/Feature_Name
  -- -- -- -- -- -- -- --  ----------------  --------------------
  25 00 e8 f0 0f 3c e0 00   1d+00:46:47.445  READ DMA EXT
  35 00 08 e8 0f 3c e0 00   1d+00:46:47.445  WRITE DMA EXT
  b0 d5 01 06 4f c2 00 00   1d+00:46:47.202  SMART READ LOG
  ef 10 02 00 00 00 a0 00   1d+00:46:47.202  SET FEATURES [Reserved for Serial ATA]
  27 00 00 00 00 00 e0 00   1d+00:46:47.202  READ NATIVE MAX ADDRESS EXT

Error 1204 occurred at disk power-on lifetime: 1860 hours (77 days + 12 hours)
  When the command that caused the error occurred, the device was active or idle.

  After command completion occurred, registers were:
  ER ST SC SN CL CH DH
  -- -- -- -- -- -- --
  40 51 f0 e8 0f 3c 04  Error: UNC 240 sectors at LBA = 0x043c0fe8 = 71045096

  Commands leading to the command that caused the error were:
  CR FR SC SN CL CH DH DC   Powered_Up_Time  Command/Feature_Name
  -- -- -- -- -- -- -- --  ----------------  --------------------
  25 00 f0 e8 0f 3c e0 00   1d+00:46:43.411  READ DMA EXT
  b0 d5 01 01 4f c2 00 00   1d+00:46:43.136  SMART READ LOG
  35 00 08 e0 0f 3c e0 00   1d+00:46:43.135  WRITE DMA EXT
  b0 d5 01 00 4f c2 00 00   1d+00:46:43.135  SMART READ LOG
  ef 10 02 00 00 00 a0 00   1d+00:46:43.135  SET FEATURES [Reserved for Serial ATA]

Error 1203 occurred at disk power-on lifetime: 1860 hours (77 days + 12 hours)
  When the command that caused the error occurred, the device was active or idle.

  After command completion occurred, registers were:
  ER ST SC SN CL CH DH
  -- -- -- -- -- -- --
  40 51 f0 e8 0f 3c 04  Error: UNC 240 sectors at LBA = 0x043c0fe8 = 71045096

  Commands leading to the command that caused the error were:
  CR FR SC SN CL CH DH DC   Powered_Up_Time  Command/Feature_Name
  -- -- -- -- -- -- -- --  ----------------  --------------------
  25 00 f8 e0 0f 3c e0 00   1d+00:46:39.180  READ DMA EXT
  35 00 08 d8 0f 3c e0 00   1d+00:46:39.180  WRITE DMA EXT
  b0 da 00 00 4f c2 00 00   1d+00:46:38.977  SMART RETURN STATUS
  ef 10 02 00 00 00 a0 00   1d+00:46:38.977  SET FEATURES [Reserved for Serial ATA]
  27 00 00 00 00 00 e0 00   1d+00:46:38.977  READ NATIVE MAX ADDRESS EXT

Error 1202 occurred at disk power-on lifetime: 1860 hours (77 days + 12 hours)
  When the command that caused the error occurred, the device was active or idle.

  After command completion occurred, registers were:
  ER ST SC SN CL CH DH
  -- -- -- -- -- -- --
  40 51 f0 e8 0f 3c 04  Error: UNC 240 sectors at LBA = 0x043c0fe8 = 71045096

  Commands leading to the command that caused the error were:
  CR FR SC SN CL CH DH DC   Powered_Up_Time  Command/Feature_Name
  -- -- -- -- -- -- -- --  ----------------  --------------------
  25 00 00 d8 0f 3c e0 00   1d+00:46:35.021  READ DMA EXT
  35 00 08 d0 0f 3c e0 00   1d+00:46:35.020  WRITE DMA EXT
  b0 d1 01 01 4f c2 00 00   1d+00:46:34.852  SMART READ ATTRIBUTE THRESHOLDS [OBS-4]
  ef 10 02 00 00 00 a0 00   1d+00:46:34.852  SET FEATURES [Reserved for Serial ATA]
  27 00 00 00 00 00 e0 00   1d+00:46:34.851  READ NATIVE MAX ADDRESS EXT

SMART Self-test log structure revision number 1
Num  Test_Description    Status                  Remaining  LifeTime(hours)  LBA_of_first_error
# 1  Extended offline    Completed: read failure       40%      1824         574535320
# 2  Short offline       Completed without error       00%      1799         -
# 3  Short offline       Completed without error       00%      1775         -
# 4  Short offline       Completed without error       00%      1751         -
# 5  Short offline       Completed without error       00%      1727         -
# 6  Short offline       Completed without error       00%      1703         -
# 7  Short offline       Completed without error       00%      1679         -
# 8  Extended offline    Completed without error       00%      1656         -
# 9  Short offline       Completed without error       00%      1631         -
#10  Short offline       Completed without error       00%      1607         -
#11  Short offline       Completed without error       00%      1583         -
#12  Short offline       Completed without error       00%      1559         -
#13  Short offline       Completed without error       00%      1535         -
#14  Short offline       Completed without error       00%      1511         -
#15  Extended offline    Completed without error       00%      1488         -
#16  Short offline       Completed without error       00%      1463         -
#17  Short offline       Completed without error       00%      1439         -
#18  Short offline       Completed without error       00%      1415         -
#19  Short offline       Completed without error       00%      1391         -
#20  Short offline       Completed without error       00%      1367         -
#21  Short offline       Completed without error       00%      1343         -

SMART Selective self-test log data structure revision number 1
 SPAN  MIN_LBA  MAX_LBA  CURRENT_TEST_STATUS
    1        0        0  Not_testing
    2        0        0  Not_testing
    3        0        0  Not_testing
    4        0        0  Not_testing
    5        0        0  Not_testing
Selective self-test flags (0x0):
  After scanning selected spans, do NOT read-scan remainder of disk.
If Selective self-test is pending on power-up, resume after 0 minute delay.
Ich bitte um Austausch. Vielen Dank und schöne Grüsse.