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Festplattenfehler - Austausch


hemmerseb
23.08.13, 08:10
Hallo,

wir haben nun für Sie ein Störungsticket erstellt. Diesbezüglich haben Sie auch eine E-Mail erhalten. Ein Techniker wird Ihnen Rückmeldung im Ticket geben.

Mit freundlichen Grüßen
Sebastian Hemmer

FJay
22.08.13, 20:00
Guten Abend,

nach einer telefonischen Anfrage an Ihren Support, wurde ich darauf verwiesen, mein Problem zusätzlich in diesem Forum zu posten, um ein Störungsticket zu erstellen.

Es geht um den Server ks386291.kimsufi.com

RTM Hardware ergab den Festplattenzustand "Fehler other-errors: 1, "
Außerdem ergab auch SMART ein paar (viele) Fehler.
Die Festplatte scheint auch schon älter zu sein (Power On Hours 16886).

Es wurde empfohlen, die Festplatte tauschen zu lassen, was morgen (Freitag) wohl im Laufe des Tages möglich wäre, was mir recht wäre

Hier noch die SMART-Ausgabe:

Code:
smartctl 6.0 2012-10-10 r3643 [x86_64-linux-3.10.9-xxxx-grs-ipv6-64] (SUSE RPM)
Copyright (C) 2002-12, Bruce Allen, Christian Franke, www.smartmontools.org

=== START OF INFORMATION SECTION ===
Model Family:     Seagate Barracuda 7200.12
Device Model:     ST31000524AS
Serial Number:    9VPCPE7M
LU WWN Device Id: 5 000c50 03592fc54
Firmware Version: JC4B
User Capacity:    1,000,204,886,016 bytes [1.00 TB]
Sector Size:      512 bytes logical/physical
Rotation Rate:    7200 rpm
Device is:        In smartctl database [for details use: -P show]
ATA Version is:   ATA8-ACS T13/1699-D revision 4
SATA Version is:  SATA 3.0, 6.0 Gb/s (current: 3.0 Gb/s)
Local Time is:    Thu Aug 22 19:55:18 2013 CEST
SMART support is: Available - device has SMART capability.
SMART support is: Enabled

=== START OF READ SMART DATA SECTION ===
SMART overall-health self-assessment test result: PASSED
See vendor-specific Attribute list for marginal Attributes.

General SMART Values:
Offline data collection status:  (0x82)	Offline data collection activity
					was completed without error.
					Auto Offline Data Collection: Enabled.
Self-test execution status:      ( 248)	Self-test routine in progress...
					80% of test remaining.
Total time to complete Offline 
data collection: 		(  609) seconds.
Offline data collection
capabilities: 			 (0x7b) SMART execute Offline immediate.
					Auto Offline data collection on/off support.
					Suspend Offline collection upon new
					command.
					Offline surface scan supported.
					Self-test supported.
					Conveyance Self-test supported.
					Selective Self-test supported.
SMART capabilities:            (0x0003)	Saves SMART data before entering
					power-saving mode.
					Supports SMART auto save timer.
Error logging capability:        (0x01)	Error logging supported.
					General Purpose Logging supported.
Short self-test routine 
recommended polling time: 	 (   1) minutes.
Extended self-test routine
recommended polling time: 	 ( 179) minutes.
Conveyance self-test routine
recommended polling time: 	 (   2) minutes.
SCT capabilities: 	       (0x103f)	SCT Status supported.
					SCT Error Recovery Control supported.
					SCT Feature Control supported.
					SCT Data Table supported.

SMART Attributes Data Structure revision number: 10
Vendor Specific SMART Attributes with Thresholds:
ID# ATTRIBUTE_NAME          FLAG     VALUE WORST THRESH TYPE      UPDATED  WHEN_FAILED RAW_VALUE
  1 Raw_Read_Error_Rate     0x000f   118   091   006    Pre-fail  Always       -       192150283
  3 Spin_Up_Time            0x0003   100   100   000    Pre-fail  Always       -       0
  4 Start_Stop_Count        0x0032   100   100   020    Old_age   Always       -       446
  5 Reallocated_Sector_Ct   0x0033   100   100   036    Pre-fail  Always       -       0
  7 Seek_Error_Rate         0x000f   077   060   030    Pre-fail  Always       -       53010627
  9 Power_On_Hours          0x0032   081   081   000    Old_age   Always       -       16886
 10 Spin_Retry_Count        0x0013   100   100   097    Pre-fail  Always       -       0
 12 Power_Cycle_Count       0x0032   100   100   020    Old_age   Always       -       451
183 Runtime_Bad_Block       0x0032   100   100   000    Old_age   Always       -       0
184 End-to-End_Error        0x0032   100   100   099    Old_age   Always       -       0
187 Reported_Uncorrect      0x0032   001   001   000    Old_age   Always       -       199
188 Command_Timeout         0x0032   100   099   000    Old_age   Always       -       17180131332
189 High_Fly_Writes         0x003a   100   100   000    Old_age   Always       -       0
190 Airflow_Temperature_Cel 0x0022   061   035   045    Old_age   Always   In_the_past 39 (0 104 39 36 0)
194 Temperature_Celsius     0x0022   039   065   000    Old_age   Always       -       39 (0 20 0 0 0)
195 Hardware_ECC_Recovered  0x001a   037   016   000    Old_age   Always       -       192150283
197 Current_Pending_Sector  0x0012   100   089   000    Old_age   Always       -       0
198 Offline_Uncorrectable   0x0010   100   089   000    Old_age   Offline      -       0
199 UDMA_CRC_Error_Count    0x003e   200   200   000    Old_age   Always       -       0
240 Head_Flying_Hours       0x0000   100   253   000    Old_age   Offline      -       119498875094168
241 Total_LBAs_Written      0x0000   100   253   000    Old_age   Offline      -       2301198085
242 Total_LBAs_Read         0x0000   100   253   000    Old_age   Offline      -       3098764729

SMART Error Log Version: 1
ATA Error Count: 199 (device log contains only the most recent five errors)
	CR = Command Register [HEX]
	FR = Features Register [HEX]
	SC = Sector Count Register [HEX]
	SN = Sector Number Register [HEX]
	CL = Cylinder Low Register [HEX]
	CH = Cylinder High Register [HEX]
	DH = Device/Head Register [HEX]
	DC = Device Command Register [HEX]
	ER = Error register [HEX]
	ST = Status register [HEX]
Powered_Up_Time is measured from power on, and printed as
DDd+hh:mm:SS.sss where DD=days, hh=hours, mm=minutes,
SS=sec, and sss=millisec. It "wraps" after 49.710 days.

Error 199 occurred at disk power-on lifetime: 16326 hours (680 days + 6 hours)
  When the command that caused the error occurred, the device was active or idle.

  After command completion occurred, registers were:
  ER ST SC SN CL CH DH
  -- -- -- -- -- -- --
  40 51 00 ff ff ff 0f  Error: UNC at LBA = 0x0fffffff = 268435455

  Commands leading to the command that caused the error were:
  CR FR SC SN CL CH DH DC   Powered_Up_Time  Command/Feature_Name
  -- -- -- -- -- -- -- --  ----------------  --------------------
  25 00 08 ff ff ff ef 00      02:20:19.781  READ DMA EXT
  27 00 00 00 00 00 e0 00      02:20:19.773  READ NATIVE MAX ADDRESS EXT
  ec 00 00 00 00 00 a0 00      02:20:19.770  IDENTIFY DEVICE
  ef 03 46 00 00 00 a0 00      02:20:19.767  SET FEATURES [Set transfer mode]
  27 00 00 00 00 00 e0 00      02:20:19.742  READ NATIVE MAX ADDRESS EXT

Error 198 occurred at disk power-on lifetime: 16326 hours (680 days + 6 hours)
  When the command that caused the error occurred, the device was active or idle.

  After command completion occurred, registers were:
  ER ST SC SN CL CH DH
  -- -- -- -- -- -- --
  40 51 00 ff ff ff 0f  Error: UNC at LBA = 0x0fffffff = 268435455

  Commands leading to the command that caused the error were:
  CR FR SC SN CL CH DH DC   Powered_Up_Time  Command/Feature_Name
  -- -- -- -- -- -- -- --  ----------------  --------------------
  25 00 08 ff ff ff ef 00      02:20:16.901  READ DMA EXT
  27 00 00 00 00 00 e0 00      02:20:16.892  READ NATIVE MAX ADDRESS EXT
  ec 00 00 00 00 00 a0 00      02:20:16.889  IDENTIFY DEVICE
  ef 03 46 00 00 00 a0 00      02:20:16.886  SET FEATURES [Set transfer mode]
  27 00 00 00 00 00 e0 00      02:20:16.859  READ NATIVE MAX ADDRESS EXT

Error 197 occurred at disk power-on lifetime: 16326 hours (680 days + 6 hours)
  When the command that caused the error occurred, the device was active or idle.

  After command completion occurred, registers were:
  ER ST SC SN CL CH DH
  -- -- -- -- -- -- --
  40 51 00 ff ff ff 0f  Error: UNC at LBA = 0x0fffffff = 268435455

  Commands leading to the command that caused the error were:
  CR FR SC SN CL CH DH DC   Powered_Up_Time  Command/Feature_Name
  -- -- -- -- -- -- -- --  ----------------  --------------------
  25 00 08 ff ff ff ef 00      02:20:14.028  READ DMA EXT
  27 00 00 00 00 00 e0 00      02:20:14.020  READ NATIVE MAX ADDRESS EXT
  ec 00 00 00 00 00 a0 00      02:20:14.017  IDENTIFY DEVICE
  ef 03 46 00 00 00 a0 00      02:20:14.014  SET FEATURES [Set transfer mode]
  27 00 00 00 00 00 e0 00      02:20:13.987  READ NATIVE MAX ADDRESS EXT

Error 196 occurred at disk power-on lifetime: 16326 hours (680 days + 6 hours)
  When the command that caused the error occurred, the device was active or idle.

  After command completion occurred, registers were:
  ER ST SC SN CL CH DH
  -- -- -- -- -- -- --
  40 51 00 ff ff ff 0f  Error: UNC at LBA = 0x0fffffff = 268435455

  Commands leading to the command that caused the error were:
  CR FR SC SN CL CH DH DC   Powered_Up_Time  Command/Feature_Name
  -- -- -- -- -- -- -- --  ----------------  --------------------
  25 00 08 ff ff ff ef 00      02:20:11.181  READ DMA EXT
  27 00 00 00 00 00 e0 00      02:20:11.173  READ NATIVE MAX ADDRESS EXT
  ec 00 00 00 00 00 a0 00      02:20:11.170  IDENTIFY DEVICE
  ef 03 46 00 00 00 a0 00      02:20:11.167  SET FEATURES [Set transfer mode]
  27 00 00 00 00 00 e0 00      02:20:11.143  READ NATIVE MAX ADDRESS EXT

Error 195 occurred at disk power-on lifetime: 16326 hours (680 days + 6 hours)
  When the command that caused the error occurred, the device was active or idle.

  After command completion occurred, registers were:
  ER ST SC SN CL CH DH
  -- -- -- -- -- -- --
  40 51 00 ff ff ff 0f  Error: UNC at LBA = 0x0fffffff = 268435455

  Commands leading to the command that caused the error were:
  CR FR SC SN CL CH DH DC   Powered_Up_Time  Command/Feature_Name
  -- -- -- -- -- -- -- --  ----------------  --------------------
  25 00 08 ff ff ff ef 00      02:20:08.292  READ DMA EXT
  27 00 00 00 00 00 e0 00      02:20:08.283  READ NATIVE MAX ADDRESS EXT
  ec 00 00 00 00 00 a0 00      02:20:08.280  IDENTIFY DEVICE
  ef 03 46 00 00 00 a0 00      02:20:08.278  SET FEATURES [Set transfer mode]
  27 00 00 00 00 00 e0 00      02:20:08.251  READ NATIVE MAX ADDRESS EXT

SMART Self-test log structure revision number 1
Num  Test_Description    Status                  Remaining  LifeTime(hours)  LBA_of_first_error
# 1  Extended offline    Self-test routine in progress 80%     16886         -
# 2  Short offline       Completed without error       00%     16880         -
# 3  Short offline       Completed without error       00%     16877         -
# 4  Short offline       Completed without error       00%     16877         -
# 5  Short offline       Completed without error       00%     16853         -
# 6  Short offline       Completed without error       00%     16853         -
# 7  Short offline       Completed without error       00%     14319         -
# 8  Short offline       Completed without error       00%     14311         -
# 9  Short offline       Completed without error       00%     14311         -
#10  Short offline       Completed without error       00%     14304         -
#11  Short offline       Completed without error       00%     13126         -
#12  Short offline       Completed without error       00%     13118         -
#13  Short offline       Completed without error       00%     13117         -
#14  Short offline       Completed without error       00%     12217         -
#15  Short offline       Completed without error       00%     12214         -
#16  Short offline       Completed without error       00%     12214         -
#17  Short offline       Completed without error       00%     12215         -
#18  Short offline       Completed without error       00%     12207         -
#19  Short offline       Completed without error       00%     12207         -
#20  Short offline       Completed without error       00%     11953         -
#21  Short offline       Completed without error       00%     11945         -

SMART Selective self-test log data structure revision number 1
 SPAN  MIN_LBA  MAX_LBA  CURRENT_TEST_STATUS
    1        0        0  Not_testing
    2        0        0  Not_testing
    3        0        0  Not_testing
    4        0        0  Not_testing
    5        0        0  Not_testing
Selective self-test flags (0x0):
  After scanning selected spans, do NOT read-scan remainder of disk.
If Selective self-test is pending on power-up, resume after 0 minute delay.
Vielen Dank im Voraus für Ihre Arbeit.
Ich hoffe, das lässt sich relativ einfach beheben.